The AI agent that solves bugs in Slack.
With a seamless Slack integration, Sera helps your dev and support team find and solve blockers and bugs in no time. Stop wasting time drowning in Notion AI transcriptions, Zoom recording summaries, or looking for Confluence docs; Sera knows it all and is here to unlock your productivity.
No new login. No new tab. No new habit.
All in Slack like you're used to.
Answers in the thread.
staging is down again, third time this month. anyone remember how we fixed it in June?
quick one: the link in the on-call doc is dead. which page has the current index rebuild steps?
the current one is the on-call runbook in confluence, last updated may 12. the old link pointed to the 2023 version.
watch, acme renewal, 2 updates in the last hour. the pricing doc was edited by legal, the migration ticket was reassigned to dave.
@Sera open a jira ticket for this bug
ticket ENG-143 opened, tagged @ines. she owns the billing queue, 11 of the
last 15 related fixes.
Morning. Here's what happened while you were out:
remind me at 3pm if I haven't closed ENG-143 yet
Done — I'll nudge you at 3pm if it's still open. I've also flagged it P1, it's blocking #devs and the Acme renewal.
customer acme is getting 500s on checkout. what's going on?
This looks like the redis pool issue from june. here's a reply you can send them:
I've opened the ticket and paged the owner.
perfect — sending that to the customer now. thank you 🙏
Every tool holds a piece. No one holds the puzzle.
The painful truth is you already have all the knowledge, it isn't missing. It's scattered: conversations in Slack, tickets in Jira, reviews in GitLab, docs in Confluence and Notion, call transcriptions in Zoom. Each tool shows its own corner, none of them shows you all of it.
Every blocker is salary paid for output that isn't happening. The market's answer to scattered knowledge is a sea of summaries. Nobody is building the index. We are.
Reads. Answers. Acts.
Sera ingests Slack first, then Jira, GitLab, Confluence and Notion. It indexes the whole record with cross-references, threads to tickets, tickets to reviews, reviews to docs. The index updates continuously.
The tools you already run.
Slack's integration is seamless. Jira, GitLab, Confluence and Notion are all retrievable in the single software your devs use everyday. Every item is indexed and cross-referenced, and the index updates continuously. Read-only, secure, and private within each person's permissions.
In the thread, with sources.
Ask in the thread, or tag it like a colleague. The answer lands where the question was, with the steps, the why and the sources. No search, no new tab. Sera knows it all.
can someone explain why we killed the self-serve trial in 2024?
short version: support cost per trial was 3× paid, and activation dropped the same quarter. the pricing council decided it on mar 14. the full thread, both postmortems and the offsite notes are below.
The chores are done for you.
Sera opens the Jira ticket, posts the MR review, drafts the postmortem, and tags the owner who fixed this before. From thread to ticket in seconds.
@Sera open a jira ticket for this bug
ticket ENG-142 opened, tagged @maya: she owns the auth service (14 of the
last 20 related fixes).
You don't even have to ask Sera. It self invokes.
Sera steps in when it can unblock a thread, briefs you in the morning, and watches the topics you care about.
Ambient
Sera watches the channels and steps in when it can unblock someone: a known fix in a stuck thread, the answer before anyone forwards it around.
pipeline's been red since this morning, it's blocking the release. anyone know why?
the build fails on the new node version, the runners are on 18 and the app needs 20. the fix is already merged, waiting on a re-deploy. the runner config and the MR are below.
The brief
Every morning at 08:00, Sera sends what happened overnight, the top items, and your to-dos. Built for teams that cross time zones. The timezone lag fixed, in a single tool.
overnight, 14 channels moved. top 3: the US team shipped the pricing change, the staging cache fix is waiting on your review, and 2 support tickets match a known issue.
Watchers
Opt-in watches on the things you care about. Sera posts what happens on those topics, even when you're not tagged.
watch, acme renewal, 2 updates. the trial question was answered in #sales, it's enabled until june. support opened 3 tickets last week, all matching a known issue.
Or on command. @Sera summarize for a
thread, @Sera open for a ticket, @Sera btw for quick context. Either way, the answer
lands in the thread.
See the org get faster. Increase your ROI immediately.
The control plane your scoreboard. It trends six measures: time to first unblock, acceptance, sources clicked, speed, re-asks, and the spam guardrail. The Value Ledger is the money page, with time saved, money saved, what Sera costs, and the ROI multiple.
Outcomes, not people
The scoreboard aggregates every metric at team and function level. Nothing points at an individual. The moat is trust, and it includes the employees' trust.
The renewal artifact
The buyer reviews the scoreboard weekly and watches time to resolution fall, blocker volume fall, hours saved climb. Every number links to its evidence. That habit turns the tool into a renewal.
In production. A few teams this quarter.
Sera is running in design partner environments today. We work small and close.
- the full product, ingest, answers, actions
- a direct line to the team
- early pricing that stays with you
Thank you.
We read every request ourselves. Expect a reply within two business days.